The challenge
Reception spent most of the day answering the same twelve questions and booking appointments by phone.
Software & AI
An AI assistant that answers 71% of patient questions
A custom-trained assistant handling booking, triage routing and FAQs across web and WhatsApp.
- Client
- MedCare Clinics
- Industry
- Healthcare
- Year
- 2025
71%
Questions auto-resolved
6 min → 40 sec
Booking time
−58%
Reception load
What we did
We trained an assistant on the clinic's services, doctors, insurance rules and schedules, connected it to the booking system, and deployed it on both the website and WhatsApp — with a clean handoff to a human whenever it is unsure.
What was involved
- AI Integration
- WhatsApp API
- Automation
- Healthcare
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